This varies from server and I don't have stats available for that.

Our support basically includes help with any of our one-click installs or setting up mail/fixing any issues with our services and stuff like that. We don't help you with designing your site or custom installations of software. Looking at our stats for the last 20 days about 65% of tickets have been answered in 0-1 hours, another 7-10% in 1-2 hours and another 4% that is 2-3 hours and 3% percent is 3-4 hours and the other 85% is 4+ hours. Its a pie chart so I am estimating here.

I believe we are currently running a independence day special (check the homepage without a ad blocker).

I would say our best qualities is we are up front with our customers and offer an very good prices and many more features than other shared hosts. Please let me know if you have any additional questions.